ISO Certification using the Integrated Management System
International Organization for Standardization (ISO) is a global network that specifies standards to help raise the level of quality, safety, reliability, security, efficiency and interchangeability among businesses, government and society. ISO standards facilitate trade, spread knowledge, and provide means to share best management practices
Consistent performance and continuous improvement are the keys to customer satisfaction. Sea Star Line’s commitment to continually improving our services is evidenced by our Integrated Management System (IMS), a composite implementation and certification to the following International Standards:
ISO 9001:2008 Quality Management System
ISO 14001:2004 Environmental Management System
ISO 28000:2007 Supply Chain Security Management System
Sea Star created the IMS in association with QMS Global, Inc., an international organization specializing in ISO Management Systems assessment, consulting, and registration.
To ensure continuous improvement of our organization for the benefit of our customers, employees, and other stakeholders, we are committed to:
Strategic growth, customer satisfaction, and increased market share;
On-time performance through automation;
Continuous process improvement;
Employee engagement and satisfaction in a safe, clean, and secure working environment;
Protecting the environment through reduced consumption and waste, reuse and recycling;
Complying with applicable marine and environmental laws and regulations
What is Sea Star Line’s Mission and Quality Policy?
Our quality policy is our company mission statement:
The safety of and respect for employees is Sea Star’s pledge and will not be compromised.
Sea Star’s commitment to quality of service and integrity is a hallmark of the Company.
We will enhance the Customer’s experience and provide high quality product delivery as a vehicle for growth in the Puerto Rican and Caribbean trades while strictly complying with all maritime laws and regulations.
We will develop innovative, integrated supply chain solutions that provide profitable growth opportunities.
Sea Star’s commitment to Corporate Social Responsibility will continue as the Company strives to be the employer of choice.
What are Sea Star Line’s Quality Objectives?
To ensure continuous improvement of our organization for the benefit of our customers, employees, and shareholders, we are committed to:
- Customer satisfaction
- On-time performance
- Process Improvement
- Employee engagement & satisfaction
- Strategic growth
- Market performance
What is Sea Star Line’s Environmental Policy?
We are committed to delivering green driven transportation solutions by:
- creating a clean and safe working environment for our employees,
- continuously improving the efficiency of our operations,
- reducing our environmental consumption and waste,
- reusing or recycling our obsolete assets, and
- complying with relevant laws and regulations
…to benefit our shareholders, business partners, employees and communities.
What are Sea Star Line’s Environmental Objectives?
Our objective is to continuously reduce our impact on the environment according to our seven environmental values:
- Green Employees
- Green Logistics
- Green Communities
- Green Customers
- Green Ports
- Green Savings
- Green Vessels
What are Sea Star Line’s Supply Chain Security Policy?
Our SCM Policy statement is our commitment to our shareholders, business partners, employees, and customers to:
- Continually review and improve security measures at each of our facilities.
- Be consistent with the company’s policies and security framework.
- Comply with current laws and regulations.
- Provide safe and secure facilities, equipment, and transit of our customers’ cargo.
What are Sea Star Line’s Supply Chain Security Objectives?
Our objective is to continuously monitor and better understand the security of our company by having:
- Secure Facilities
- Secure Terminals
- Secure Cargo/Product Transportation
- Secure Information
- Secure Documents